{"id":1837,"date":"2025-02-13T08:37:03","date_gmt":"2025-02-13T08:37:03","guid":{"rendered":"https:\/\/nmgvvebeheer.nl\/?page_id=1837"},"modified":"2025-06-12T12:25:03","modified_gmt":"2025-06-12T12:25:03","slug":"klachtenprocedure","status":"publish","type":"page","link":"https:\/\/nmgvvebeheer.nl\/en\/klachtenprocedure\/","title":{"rendered":"Klachtenprocedure"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid header-slider vc_row-no-padding\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><style type=\"text\/css\" 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.gallery-carousel-shortcode.gallery-carousel-shortcode-id-92c3589b56565252868c9ebf1958d9a2.reposition-arrows .owl-nav .owl-prev {\n    transform: translateY(-50%);\n    margin-top: 0px;\n  }\n}\n@media screen and (max-width: 778px) and all and (-ms-high-contrast: none) {\n  .gallery-carousel-shortcode.gallery-carousel-shortcode-id-92c3589b56565252868c9ebf1958d9a2.reposition-arrows .owl-nav .owl-next {\n    transform: translateY(-50%);\n    margin-top: 0px;\n  }\n}\n.gallery-carousel-shortcode.gallery-carousel-shortcode-id-92c3589b56565252868c9ebf1958d9a2 figure,\n.gallery-carousel-shortcode.gallery-carousel-shortcode-id-92c3589b56565252868c9ebf1958d9a2 .rollover,\n.gallery-carousel-shortcode.gallery-carousel-shortcode-id-92c3589b56565252868c9ebf1958d9a2 img,\n.gallery-carousel-shortcode.gallery-carousel-shortcode-id-92c3589b56565252868c9ebf1958d9a2 .gallery-rollover {\n  border-radius: 0px;\n}\n.gallery-carousel-shortcode.gallery-carousel-shortcode-id-92c3589b56565252868c9ebf1958d9a2.enable-bg-rollover .gallery-rollover {\n  background: ;\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.gallery-carousel-shortcode.gallery-carousel-shortcode-id-92c3589b56565252868c9ebf1958d9a2.enable-img-shadow figure {\n  box-shadow: ;\n}\n.gallery-carousel-shortcode.gallery-carousel-shortcode-id-92c3589b56565252868c9ebf1958d9a2.enable-img-shadow .owl-stage-outer {\n  padding: 14px 0;\n}\n.gallery-carousel-shortcode.gallery-carousel-shortcode-id-92c3589b56565252868c9ebf1958d9a2.enable-bg-rollover.hover-scale figure .rollover:after {\n  background: ;\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.gallery-carousel-shortcode.gallery-carousel-shortcode-id-92c3589b56565252868c9ebf1958d9a2.gallery-shortcode .gallery-zoom-ico {\n  width: 44px;\n  height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  margin: -22px 0 0 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data-v-tablet-columns-num=\"1\" data-phone-columns-num=\"1\" data-col-gap=\"10\" data-stage-padding=\"0\" data-speed=\"600\" data-autoplay=\"true\" data-autoplay_speed=\"5000\" data-arrows=\"false\" data-bullet=\"true\" data-next-icon=\"icon-ar-017-r\" data-prev-icon=\"icon-ar-017-l\" data-img-shadow-size=\"12px\" data-img-shadow-spread=\"3px\"><div data-post-id=\"1498\" data-date=\"2020-11-02T14:12:08+00:00\" data-name=\"NMG-Takenhofplein-Natas en Lisa werkend\"><figure class=\"post\"><a href=\"https:\/\/nmgvvebeheer.nl\/wp-content\/uploads\/sites\/4\/2020\/01\/NMG-Takenhofplein-Natas-en-Lisa-werkend-scaled.jpg\" class=\"rollover dt-pswp-item\" data-large_image_width=\"2048\" data-large_image_height=\"362\" data-dt-img-description=\"\" title=\"NMG-Takenhofplein-Natas and Lisa working\"><img decoding=\"async\" class=\"preload-me\" src=\"https:\/\/nmgvvebeheer.nl\/wp-content\/uploads\/sites\/4\/2020\/01\/NMG-Takenhofplein-Natas-en-Lisa-werkend-scaled.jpg\" srcset=\"https:\/\/nmgvvebeheer.nl\/wp-content\/uploads\/sites\/4\/2020\/01\/NMG-Takenhofplein-Natas-en-Lisa-werkend-scaled.jpg 2048w\" sizes=\"2048px\" alt=\"\" width=\"2048\" height=\"362\"  \/><span class=\"gallery-rollover\"><\/span><\/a><\/figure><\/div><div data-post-id=\"1647\" data-date=\"2022-11-21T15:49:45+00:00\" data-name=\"10\"><figure class=\"post\"><a href=\"https:\/\/nmgvvebeheer.nl\/wp-content\/uploads\/sites\/4\/2020\/01\/10.png\" class=\"rollover dt-pswp-item\" data-large_image_width=\"1920\" data-large_image_height=\"352\" data-dt-img-description=\"\" title=\"10\"><img decoding=\"async\" class=\"preload-me\" src=\"https:\/\/nmgvvebeheer.nl\/wp-content\/uploads\/sites\/4\/2020\/01\/10.png\" srcset=\"https:\/\/nmgvvebeheer.nl\/wp-content\/uploads\/sites\/4\/2020\/01\/10.png 1920w\" sizes=\"1920px\" alt=\"\" width=\"1920\" height=\"352\"  \/><span class=\"gallery-rollover\"><\/span><\/a><\/figure><\/div><div data-post-id=\"1500\" data-date=\"2020-11-02T14:14:22+00:00\" data-name=\"shutterstock_1178831641-Hersteld\"><figure class=\"post\"><a href=\"https:\/\/nmgvvebeheer.nl\/wp-content\/uploads\/sites\/4\/2020\/01\/shutterstock_1178831641-Hersteld-scaled.jpg\" class=\"rollover dt-pswp-item\" data-large_image_width=\"2048\" data-large_image_height=\"362\" data-dt-img-description=\"\" title=\"shutterstock_1178831641-Restored\"><img decoding=\"async\" class=\"preload-me\" src=\"https:\/\/nmgvvebeheer.nl\/wp-content\/uploads\/sites\/4\/2020\/01\/shutterstock_1178831641-Hersteld-scaled.jpg\" srcset=\"https:\/\/nmgvvebeheer.nl\/wp-content\/uploads\/sites\/4\/2020\/01\/shutterstock_1178831641-Hersteld-scaled.jpg 2048w\" sizes=\"2048px\" alt=\"\" width=\"2048\" height=\"362\"  \/><span class=\"gallery-rollover\"><\/span><\/a><\/figure><\/div><div data-post-id=\"1646\" data-date=\"2022-11-21T15:49:40+00:00\" data-name=\"9\"><figure class=\"post\"><a href=\"https:\/\/nmgvvebeheer.nl\/wp-content\/uploads\/sites\/4\/2020\/01\/9.png\" class=\"rollover dt-pswp-item\" data-large_image_width=\"1920\" data-large_image_height=\"352\" data-dt-img-description=\"\" title=\"9\"><img decoding=\"async\" class=\"preload-me\" src=\"https:\/\/nmgvvebeheer.nl\/wp-content\/uploads\/sites\/4\/2020\/01\/9.png\" srcset=\"https:\/\/nmgvvebeheer.nl\/wp-content\/uploads\/sites\/4\/2020\/01\/9.png 1920w\" sizes=\"1920px\" alt=\"\" width=\"1920\" height=\"352\"  \/><span class=\"gallery-rollover\"><\/span><\/a><\/figure><\/div><\/div>\n\t<div  class=\"wpb_single_image wpb_content_element vc_align_left   maxheight\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper   vc_box_border_grey\"><img decoding=\"async\" width=\"1920\" height=\"245\" src=\"https:\/\/nmgvvebeheer.nl\/wp-content\/uploads\/sites\/4\/2020\/01\/Slim-vectorobject-1.png\" class=\"vc_single_image-img attachment-full\" alt=\"\" title=\"Slim vectorobject\" srcset=\"https:\/\/nmgvvebeheer.nl\/wp-content\/uploads\/sites\/4\/2020\/01\/Slim-vectorobject-1.png 1920w, https:\/\/nmgvvebeheer.nl\/wp-content\/uploads\/sites\/4\/2020\/01\/Slim-vectorobject-1-300x38.png 300w, https:\/\/nmgvvebeheer.nl\/wp-content\/uploads\/sites\/4\/2020\/01\/Slim-vectorobject-1-1024x131.png 1024w, https:\/\/nmgvvebeheer.nl\/wp-content\/uploads\/sites\/4\/2020\/01\/Slim-vectorobject-1-768x98.png 768w, https:\/\/nmgvvebeheer.nl\/wp-content\/uploads\/sites\/4\/2020\/01\/Slim-vectorobject-1-1536x196.png 1536w, https:\/\/nmgvvebeheer.nl\/wp-content\/uploads\/sites\/4\/2020\/01\/Slim-vectorobject-1-18x2.png 18w\" sizes=\"(max-width: 1920px) 100vw, 1920px\"  data-dt-location=\"https:\/\/nmgvvebeheer.nl\/en\/slider-home\/attachment\/slim-vectorobject-2\/\" \/><\/div>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1579267753916\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h2 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading\" >Klachtenprocedure<\/h2><div class=\"ult-spacer spacer-6a45a9270b41f\" data-id=\"6a45a9270b41f\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Wij doen ons best. Maar het kan zijn dat je toch niet tevreden bent over onze dienstverlening. Bijvoorbeeld over een reparatie die op zich laat wachten, of een medewerker die je niet correct behandelt. Wij hopen dat je dat kenbaar wilt maken zodat wij onze dienstverlening kunnen verbeteren en samen tot een oplossing komen.<\/p>\n<p><strong>Hoe meld je een klacht?<\/strong><\/p>\n<p>Je kunt dit schriftelijk doen ter attentie van &#8216;klachtbehandeling&#8217; via e-mail met een duidelijke klachtenomschrijving aan <a href=\"mailto:vve@nmg.nl\">vve@nmg.nl<\/a>. Vermeld hierbij ook altijd duidelijk je naam en adres. Je klacht kun je ook per post versturen aan NMG VvE Beheer B.V., Postbus 188, 6500 AD Nijmegen.<\/p>\n<p><strong>Welke klachten nemen wij niet in behandeling?<\/strong><\/p>\n<ul>\n<li>Een reparatieverzoek is g\u00e9\u00e9n klacht;<\/li>\n<li>Anonieme klachten. Het is voor ons belangrijk om een terugkoppeling te kunnen geven over de klacht. Wij verwerken persoonlijke gegevens zorgvuldig en in overeenstemming met de wet. Voor meer informatie verwijzen wij je naar de privacyverklaring op onze website.<\/li>\n<li>Klachten die je al hebt voorgelegd aan de rechter;<\/li>\n<li>Klachten die NMG VvE Beheer B.V. al heeft voorgelegd aan de deurwaarder of advocaat;<\/li>\n<li>Klachten naar aanleiding van een Vergaderbesluit. Hiervoor dien je je te richten tot de Vereniging van Eigenaars of tot de rechter. De termijn hiervoor is binnen een maand na de dag waarop je kennis hebt genomen of kennis had kunnen nemen van het besluit.<\/li>\n<\/ul>\n<p><strong>Wanneer ontvang je reactie van ons?<\/strong><\/p>\n<p>Binnen 2 werkdagen na ontvangst van je klacht ontvang je van ons een ontvangstbevestiging. Je klacht zal worden behandeld en beoordeeld door de manager VvE. Binnen 10 werkdagen na ontvangst van je klacht ontvang je van ons een reactie met:<\/p>\n<ul>\n<li>De oplossing<\/li>\n<li>Of een inschatting van de periode die benodigd is om tot een oplossing te komen<\/li>\n<li>Of het bericht klacht niet in behandeling genomen.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid administrator-information\"><div class=\"wpb_column vc_column_container vc_col-sm-8\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h3 style=\"color: #000000;text-align: left\" class=\"vc_custom_heading vc_do_custom_heading\" >Als wij er samen niet uitkomen<\/h3>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Heb je als VvE een klacht over de VvE Beheerder en komen wij er samen niet uit dan kan de VvE de klacht indienen bij de Geschillencommissie VvE Management.<\/p>\n<p><a href=\"http:\/\/www.degeschillencommissie.nl\">www.degeschillencommissie.nl<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"ult-spacer spacer-6a45a9270c3de\" data-id=\"6a45a9270c3de\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div class=\"ult-spacer spacer-6a45a9270c400\" data-id=\"6a45a9270c400\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div class=\"ult-spacer spacer-6a45a9270c415\" data-id=\"6a45a9270c415\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div class=\"ult-spacer spacer-6a45a9270c428\" data-id=\"6a45a9270c428\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div class=\"ubtn-ctn-left darken\"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-custom darken\" href=\"http:\/\/www.degeschillencommissie.nl\" title=\"geschillencommissie\" ><button type=\"button\" id=\"ubtn-7564\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-custom ubtn-no-hover-bg  none  ubtn-left   tooltip-6a45a9270c48c\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#00b5e2\" data-hover-bg=\"\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-7564'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"desktop:29px;\"}'  style=\"font-weight:normal;width:205px;min-height:45px;padding:px px;border-radius:5px;border-width:0px;border-color:;border-style:solid;background: #00b5e2;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:\"><\/span><span class=\"ubtn-data ubtn-text\" >Geschillencommissie<\/span><\/button><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid administrator-information\"><div class=\"wpb_column vc_column_container vc_col-sm-8\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h3 style=\"color: #000000;text-align: left\" class=\"vc_custom_heading vc_do_custom_heading\" ><\/h3>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Ben je een eigenaar en heb je een klacht over het debiteurenbeheer uitgevoerd door de VvE Beheerder neem dan contact op met het onafhankelijke klachteninstituut Financi\u00eble Dienstverlening Kifid.<\/span> <span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Ons Kifid aansluitnummer is 300.019163.<\/span><\/p>\n<p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Je kunt je ook tot de Burgerlijke rechter wenden.<\/span><\/p>\n<p class=\"cvGsUA direction-ltr align-start para-style-body\"><a class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-underline text-strikethrough-none\" draggable=\"false\" href=\"http:\/\/wwwkifid.nl\" target=\"_blank\" rel=\"noopener\">www.kifid.nl<\/a><\/p>\n<p class=\"cvGsUA direction-ltr align-start para-style-body\"><a class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-underline text-strikethrough-none\" draggable=\"false\" href=\"https:\/\/www.kifid.nl\/wp-content\/uploads\/2024\/05\/Kifid_Reglement-Geschillencommissie-vanaf-1-april-2024-1.pdf\" target=\"_blank\" rel=\"noopener\">Reglement Geschillencommissie Kifid \u2013 vanaf 1 april 2024<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"ult-spacer spacer-6a45a9270d108\" data-id=\"6a45a9270d108\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div class=\"ult-spacer spacer-6a45a9270d127\" data-id=\"6a45a9270d127\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div class=\"ult-spacer spacer-6a45a9270d13d\" data-id=\"6a45a9270d13d\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div class=\"ult-spacer spacer-6a45a9270d150\" data-id=\"6a45a9270d150\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div class=\"ubtn-ctn-left darken\"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-custom darken\" href=\"https:\/\/nmgvvebeheer.nl\/wp-content\/uploads\/sites\/4\/2025\/06\/klachtenprocedure-nmg-vve-beheer-06.2025-1.pdf\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-8106\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-custom ubtn-no-hover-bg  none  ubtn-left   tooltip-6a45a9270d174\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#00b5e2\" data-hover-bg=\"\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-8106'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"desktop:29px;\"}'  style=\"font-weight:normal;width:205px;min-height:45px;padding:px px;border-radius:5px;border-width:0px;border-color:;border-style:solid;background: #00b5e2;color: #ffffff;\"><span class=\"ubtn-hover\" style=\"background-color:\"><\/span><span class=\"ubtn-data ubtn-text\" >Klachtenprocedure<\/span><\/button><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"ult-spacer spacer-6a45a9270d7d0\" data-id=\"6a45a9270d7d0\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div class=\"ult-spacer spacer-6a45a9270d7f1\" data-id=\"6a45a9270d7f1\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div class=\"ult-spacer spacer-6a45a9270d806\" data-id=\"6a45a9270d806\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div class=\"ult-spacer spacer-6a45a9270d819\" data-id=\"6a45a9270d819\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div class=\"ult-spacer spacer-6a45a9270d82b\" data-id=\"6a45a9270d82b\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div class=\"ult-spacer spacer-6a45a9270d83d\" data-id=\"6a45a9270d83d\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"ult-spacer spacer-6a45a9270de6a\" data-id=\"6a45a9270de6a\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div class=\"ult-spacer spacer-6a45a9270de8b\" data-id=\"6a45a9270de8b\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong><em>NMG VvE Beheer B.V. is aangesloten bij het Kifid, Klachteninstituut Financi\u00eble Dienstverlening, met aansluitnummer 300.019163 en ingeschreven in het register incassodienstverlening met registratienummer 00175.<\/em><\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"ult-spacer spacer-6a45a9270e031\" data-id=\"6a45a9270e031\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid administrator-information\"><div class=\"wpb_column vc_column_container vc_col-sm-8\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"ult-spacer spacer-6a45a9270e60e\" data-id=\"6a45a9270e60e\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div class=\"ult-spacer spacer-6a45a9270e635\" data-id=\"6a45a9270e635\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><h1 style=\"text-align: left\" class=\"vc_custom_heading vc_do_custom_heading\" >Reparatieverzoek<\/h1>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Heb je een reparatieverzoek? Via de QR code kun je dit makkelijk bij ons melden. Scan de QR code met de camera van je mobiele telefoon of druk op de QR code als je deze pagina op je mobiel bekijkt om direct een melding te maken.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div  class=\"wpb_single_image wpb_content_element vc_align_left\">\n\t\t<h2 class=\"wpb_heading wpb_singleimage_heading\">Scan of druk op:<\/h2>\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<a href=\"https:\/\/eur05.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fapplication.s1monegroup.com%2Fopen%2Fonboarding%2F%3Fqrcode%3DB0442C6F169DFDF000F9123115FC5665EA52B106F50F9C89&amp;data=05%7C02%7Chenriet.oosterveen%40nmg.nl%7C3f7e48db385e4af1563508dc7a37f5d1%7C3d7a3470d2d6469391eb8751b4253cf4%7C0%7C0%7C638519627963012212%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=aJX9kaDpJVcZEsNkhmHROKQBI8JN8isX%2FKOnTqLLtC4%3D&amp;reserved=0\" target=\"_blank\"  class=\"vc_single_image-wrapper   vc_box_border_grey rollover\" data-large_image_width=\"1024\" data-large_image_height = \"1024\"     ><img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/nmgvvebeheer.nl\/wp-content\/uploads\/sites\/4\/2024\/05\/ontwerp-zonder-titel-24-150x150.png\" class=\"vc_single_image-img attachment-thumbnail\" alt=\"\" title=\"Ontwerp zonder titel (24)\" srcset=\"https:\/\/nmgvvebeheer.nl\/wp-content\/uploads\/sites\/4\/2024\/05\/ontwerp-zonder-titel-24-150x150.png 150w, https:\/\/nmgvvebeheer.nl\/wp-content\/uploads\/sites\/4\/2024\/05\/ontwerp-zonder-titel-24-300x300.png 300w, https:\/\/nmgvvebeheer.nl\/wp-content\/uploads\/sites\/4\/2024\/05\/ontwerp-zonder-titel-24-1024x1024.png 1024w, https:\/\/nmgvvebeheer.nl\/wp-content\/uploads\/sites\/4\/2024\/05\/ontwerp-zonder-titel-24-768x768.png 768w, https:\/\/nmgvvebeheer.nl\/wp-content\/uploads\/sites\/4\/2024\/05\/ontwerp-zonder-titel-24-12x12.png 12w, https:\/\/nmgvvebeheer.nl\/wp-content\/uploads\/sites\/4\/2024\/05\/ontwerp-zonder-titel-24.png 1181w\" sizes=\"(max-width: 150px) 100vw, 150px\"  data-dt-location=\"https:\/\/nmgvvebeheer.nl\/en\/reparatieverzoek\/ontwerp-zonder-titel-24\/\" \/><\/a>\n\t\t<\/figure>\n\t<\/div>\n<div class=\"ult-spacer spacer-6a45a9270f652\" data-id=\"6a45a9270f652\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div class=\"ult-spacer spacer-6a45a9270f66f\" data-id=\"6a45a9270f66f\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"ult-spacer spacer-6a45a9270fc14\" data-id=\"6a45a9270fc14\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div class=\"ult-spacer spacer-6a45a9270fc34\" data-id=\"6a45a9270fc34\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><em>Deze pagina is voor het laatst aangepast op 05-06-2025.<\/em><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"ult-spacer spacer-6a45a9270fdd7\" data-id=\"6a45a9270fdd7\" data-height=\"10\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Klachtenprocedure Wij doen ons best. Maar het kan zijn dat je toch niet tevreden bent over onze dienstverlening. Bijvoorbeeld over een reparatie die op zich laat wachten, of een medewerker die je niet correct behandelt. Wij hopen dat je dat kenbaar wilt maken zodat wij onze dienstverlening kunnen verbeteren en samen tot een oplossing komen.&hellip;<\/p>","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"class_list":["post-1837","page","type-page","status-publish","hentry","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Klachtenprocedure | NMG VvE Beheer<\/title>\n<meta name=\"description\" content=\"Heb je een klacht?\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Klachtenprocedure | NMG VvE Beheer\" \/>\n<meta property=\"og:description\" content=\"Heb je een klacht?\" \/>\n<meta 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